With a passion for excellence, we pride ourselves in providing services that allow our businesses to achieve profitable growth and generate more revenue month after month, year after year.
Operations
With responsibility for all day to day operations of each business, our services include revenue and yield management, sales and marketing, productivity management, purchasing, inventory control and public relations support. We use a variety of projection and monitoring tools to allocate resources effectively. We ensure that franchise operational standards are met.
Sales and Marketing
Market analysis is done for each business and a strategy developed to support franchise programs. Social media, traditional advertising, and internal promotions are geared toward target markets. Results are monitored through daily, weekly and monthly reporting tools, and strategies are adjusted as necessary.
Human Resources
Through a comprehensive employee recruitment, recognition and retention system, Chance Management businesses are “employers of choice” in our market area. We ensure compliance with state and national employment laws.
Guest Loyalty Program
Our signature program; “Circle of Loyalty” was created to ensure associates receive coaching to supplement franchise specific hospitality training. Just as a circle has no beginning and no end, our actions inspire those of our guests. We develop strong guest loyalty to our businesses by demonstrating loyalty and caring for our guests. Our commitment is to provide a great experience for every guest, every day.
Financial, Accounting and Payroll Services
Chance Management provides complete financial, accounting, payroll and benefit administration services. We are accountable for the revenue, controllable expenses and operational income of each business. Budgets and monthly financial statements with review and analysis are among the tools used to evaluate the performance of each business.
New Development, Construction and Renovation
We can assist partners with all aspects of development including site selection and acquisition, lender coordination, government compliance and approvals, franchisor compliance, design-from initial layout through working drawings, interior design, purchasing, FF& E selection and installation.
Owner, Partner and Investor Relations
We have built positive working relationships with our franchisor partners through a record of strong performance and an atmosphere of trust with our owners and investors. Chance Management acts as full liaison with our clients and franchise partners.